The shame-free guide to being at peace with failed changes

So in Change Management, we often talk about "landing the change" or "making the change stick", which pretty much just means the impacted teams and stakeholders adopt the change and start doing what we expect and want - happily, confidently, and ongoing into the future.

The fear of change failure is very real. But change failure in and of itself isn't. It all comes down to how you measure success. And how you define failure.

In Neuro-Linguistic Programming (NLP), we say: "There is no failure, only feedback." And we can apply the same rule to Change.

Instead of expecting that everything is going to come up roses when you launch, you need to notice the results. This is the "feedback". And another theme in NLP - notice what you're getting. I’ve built “Notice” into my VIBRANT Change Framework (it’s the N!). 

Here are 5 steps to help you make change land better:

1. Set Change success metrics

You can't know if your change has or hasn't landed if you don't know what your target is and, more importantly, how that target may improve or increase over time (we cover this in Module 1 - Setting Up Your Change for Success and Module 5 - Measuring Success and Embed in my Leading Successful Change program).

2. Plan to the best of your ability

This may mean co-creating the change so it's change done “with” the team, not change done “to” the team, and you nip a lot of issues in the bud.

3. Announce or launch the change and notice the results

Put feedback mechanisms in place, keep your ear to the ground, observe behaviour (because sometimes what people say and what people do are two very different things...).

4. Amend or add activity to revisit, reinforce, or reset the change

Having to do more to make the change stick is ok! Humans are complex creatures, change is scary and confusing, and no one can tell the future. Change usually isn't happening in a silo or vacuum and there may be a number of reasons why it's not landing. The important thing is that you're there to do whatever is needed to pivot and help it reach its target.

5. Redefine success

In some cases, you might need to go back to Step 1 and confirm you even had the right success metrics, especially if you didn't set realistic metrics over time.

Reflecting on and redefining our relationship with failure is one of the most powerful things we can do in Change.

And just as with Change Management, it’s so important to reflect on our own career, leadership and life journeys to see how we’re tracking and what the next steps could be. That’s why I’ve pulled together my free 2024 Reflection Journal and it’s ready for you to download and complete as an awesome way to wrap up your year shame-free and find peace no matter what 2024 was like. 

CLICK HERE to download my free 2024 Reflection Journal

And remember - there is no failure, only feedback. 

Lata xx